Effective Date: December 12, 2024

 

At New Era Media, we value the privacy of our visitors and customers. This Privacy Policy outlines how we collect, store, use, and protect your personal information when you interact with our website. By using our website, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

We collect various types of information to provide and improve our services to you. The information we collect includes:

 

Personal Information: Information you provide directly when using our website, such as your name, email address, password, payment details, communications, feedback, product reviews, and any other personal information you provide.

 

Non-Personal Information: Data related to your use of our website, such as the Internet Protocol (IP) address used to connect your computer to the Internet, login data, session times, page interactions, methods of navigating away from pages, and device/browser information.

 

Payment Information: Details related to transactions made through our site, including credit card information (processed securely by Wix.com’s payment gateways).

 

2. How We Collect Information

 

We collect information in the following ways:

 

Direct Collection: When you create an account, make a purchase, or otherwise interact with our website (e.g., through forms or surveys), we collect personal details like your name, email, and address.

 

Automated Collection: We use cookies and other tracking technologies to collect non-personal information, including session duration, page interactions, and other data that helps us improve your experience on our site.

 

3. Why We Collect Personal Information

 

We collect personal information for the following purposes:

 

To Provide and Operate Services: To fulfill transactions, process orders, and provide you with our media production services.

 

Customer Support: To assist you with any issues, answer questions, and offer technical support.

 

Communication: To send you important notifications, such as order updates, service-related announcements, promotional messages, and responses to inquiries.

 

Improvement of Services: To create aggregated data that helps us improve our website and services.

 

Legal Compliance: To comply with applicable laws and regulations.

 

4. How We Store, Use, Share, and Disclose Your Information

 

Data Storage: Our website is hosted on Wix.com, which provides us with the infrastructure to store your data securely. Wix.com stores your data on secure servers protected by a firewall.

 

Payment Processing: All payment information is processed through Wix.com’s secure payment gateways, which adhere to PCI-DSS standards set by the PCI Security Standards Council. This ensures the secure handling of your credit card information.

 

Data Sharing: We do not share your personal information with third parties except as necessary to operate our website and services, comply with the law, or protect our legal rights.

 

5. How We Communicate with Our Visitors

 

We may contact you via email, telephone, text message, or postal mail to:

 

Notify you about your account or transactions.

 

Provide customer support or technical assistance.

 

Resolve disputes, collect outstanding payments, or conduct surveys.

 

Share important updates, offers, or changes to our services.

 

You will always have the option to unsubscribe from promotional emails at any time.

 

6. Withdrawing Consent

 

You may withdraw your consent for us to process your data by contacting us directly at neweramedialive@gmail.com. Please note that withdrawing consent may limit our ability to provide some services to you.

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To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

7. Privacy Policy Updates

 

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. If we make significant changes, we will notify you here or by email so you are aware of the updated policy.

 

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

 

8. Accessing and Managing Your Personal Information

 

If you would like to access, correct, update, or delete any personal information we have about you, please contact us at neweramedialive@gmail.com.

 

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

 

This Privacy Policy reflects the practices of New Era Media and applies to information collected through our website. If you have any questions or concerns, please do not hesitate to contact us at neweramedialive@gmail.com.

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